THE SOCIAL BULL
DARTS • POOL • SNOOKER • CUSTOM CLOTHING
RETURNS & REFUNDS POLICY
Friendly, fair and in line with your statutory rights
We are a small family-run business and want you to be happy with your purchase. Please contact us promptly if something is not right, and we will do our best to help.
1. Your legal rights
Nothing in this policy affects your statutory rights. Goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged, misdescribed or not fit for purpose, please contact us as soon as possible.
2. Purchases made in our shop
Change-of-mind returns:
For items bought in person, we offer a 14-day goodwill return period. Please return the item within 14 days of purchase with proof of purchase. The item must be unused, in a resaleable condition and, where applicable, in its original packaging with all parts and accessories.
Subject to this policy, we will offer an exchange or store credit for change-of-mind returns. This goodwill arrangement is additional to your legal rights. We do not have to accept a change-of-mind return for an in-store purchase where the above conditions are not met.
3. Online, telephone and other distance orders
If you buy from us without visiting the shop, you normally have the right to cancel without giving a reason. You must tell us that you wish to cancel within 14 days beginning the day after you receive the goods. You then have a further 14 days to return them.
You may inspect an item as you would in a shop. We may reduce the refund if the item's value has been reduced by handling beyond what is reasonably necessary to inspect it.
Once we receive the returned goods, or you provide evidence that they have been sent back, we will issue any refund due within 14 days using the original payment method. We will also refund the basic outbound delivery charge; additional costs for premium delivery are not refundable.
4. Items that cannot be returned for change of mind
Unless faulty, damaged or misdescribed, we cannot accept change-of-mind returns for:
personalised, printed, embroidered, customised or made-to-order clothing and other custom-made products;
sealed products that are not suitable for return for health or hygiene reasons once unsealed or used;
perishable goods, including food and drink; or
items that have been used, altered, damaged after delivery, or are missing parts or packaging to the extent that they cannot reasonably be resold.
These exclusions do not limit your rights where goods are faulty, not as described or otherwise fail to meet legal requirements.
5. Faulty, damaged or incorrect goods
Please contact us promptly and provide your order details, a description of the problem and, where helpful, photographs. For faulty goods, your legal remedy may be a refund, repair or replacement depending on the circumstances and how long you have had the item.
If we ask you to return goods because they are faulty, damaged on arrival or incorrect, we will cover reasonable return costs or provide suitable return instructions. Please do not attempt a repair or modification before contacting us.
6. How to make a return
Contact us before posting an online return: [David@thesocialbull.co.uk] / [07460 606 586].
Include your name, order number or receipt, contact details and reason for return.
Return in store or send to: The Social Bull, 115 High Street, Blackwood, NP12 1AD.
Use secure packaging. For posted returns, obtain proof of postage and retain it until your return is completed.
For a change-of-mind return, you are responsible for the direct return cost unless we agree otherwise. Goods remain your responsibility until they reach us.
7. Refunds, exchanges and store credit
Approved refunds will be made to the original payment method. Processing times shown by your bank or payment provider are outside our control. Exchanges depend on stock availability. Gift purchases may be exchanged or credited when suitable proof of purchase is supplied, but any cash refund will normally be made to the original purchaser and payment method.
8. Proof of purchase and contact
We may ask for a receipt, order confirmation, bank statement or other reasonable evidence that the item was purchased from us.
Questions or returns: The Social Bull, 115 High Street, Blackwood, NP12 1AD | [David@thesocialbull.co.uk] | [07460 606 586]
Policy version: 1.0 | Effective: 7 September 2026 | Please retain a copy for your records
The Social Bull • 115 High Street, Blackwood, NP12 1AD